How to Stay in Business for 25 years
Symmetry Commercial has been in business for longer than the average marriage, opening our business more than 20 years ago and still going strong. We’d thought we’d share what we’ve learnt about business over the last couple of decades in our monthly blog post.
The key to success in every business is good relationships. Good relationships with your clients, suppliers and the people you work with. In our industry we’re often told that we do quality work that is also on time and on budget. This builds a good reputation and word of mouth. When your clients are always coming back to you and recommending you to other people in the industry, you know you’re going well. For every job you have, especially the early years do it to the best of your ability, on time and on budget. Communicate with your client at every step of the process even after the job is done.
DO QUALITY WORK – TO THE BUDGET & ON TIME
Every job you do has to be done to the best of your ability, if you rush through a job or try to do it on the cheap that will show in the end result. You clients will be pleased if you can complete your work on time and on budget, no one likes nasty surprises and unexpected bills. Even if an extra expense is not your fault, a client is likely to not be happy about it and may begrudge your company for not being able to stick to a budget or not forewarn them properly about potential additional costs.
BUILD A GOOD OFFICE CULTURE
You need to trust your employees, if you don’t trust them as well as your subcontractors then this will create problems in your business.
Our philosophy is that our staff have to be flexible with what they do and that we can trust them. At Symmetry Commercial we trust our employees implicitly, giving them a lot of freedom, respect and autonomy.
This same philosophy should apply to your subcontractors who are an extension of employee and client relationships. When you know that your subcontractors are going to do the right thing by you and you trust them completely, you’ve chosen the right people.