Emergency Maintenance Services | Symmetry Commercial

Our Emergency Repair Services & Call Centre

Symmetry Commercial provides a range of emergency repair services round the clock. Our national call centre connects you to our skilled team in the case of emergency repairs.

Our call centre is a reactive solution whereby a variety of emergency jobs can be executed with speed and reliability. Call 03 9326 3146 at any time of the day (or night)!

What Is Emergency Maintenance?

Emergency maintenance events can be stressful. Our emergency repair service and call centre offers reactive maintenance that prevents threats to:

People
Environment
Property
Viability
Profitability

The purpose of emergency maintenance is not only to repair the issue, but to prevent further failures and permanent damage, keeping your facility safe and operational.

Please note that our facilities maintenance services focus on emergency maintenance of properties and the environment.

What Is Considered Emergency Maintenance?

A maintenance issue is considered an emergency if it poses an immediate and serious threat. For instance, a fire is classified as an emergency because it poses danger to the building’s occupants and the structure itself. Any delays in emergency services work could lead to injury or building damage. Hence, the situation requires an emergency response.

Other common examples of emergency maintenance situations include floods, storms and gas leaks. On the other hand, the following are not considered maintenance emergencies:

Clogged plumbing
Faulty air conditioning
Faulty heating

If you’re unsure what is and isn’t considered emergency maintenance, please call 03 9326 3146 and our team will help to resolve your query.

How Can Our Call Centre Help You

Our dedicated call centre is here to help you 24/7 for emergency maintenance and repair. When there are unexpected problems, we are committed to swiftly resolving issues so that you can focus on your business.

Unsure if Symmetry Commercial can help you? We have extensive experience in the following industries:

Education
Medical
Commercial & industrial
Government
Corporate, and
Retail

Call 03 9326 3146 to speak with a team member now!

Urgent Repairs & Unexpected Events

Our trade specialists are available for a wide variety of projects – regardless of size, time, and budget. When unforeseen events impact businesses, our team is ready to help you.

We pride ourselves on being 100% compliant, as well as providing reliable and long-lasting repairs. Below are common unexpected emergency events that we service:

Weather Damages

Melbourne is renowned for its unpredictable weather. Extreme weather changes can pose a problem to businesses in the form of storms, fires, and floods. These are often dangerous situations. Here is how Symmetry Commercial can help you:

Storm

Storms can happen anywhere and any time. Hailstones, lightning, flash flooding, and strong winds can cause major damage and put lives at risk. If this happens to you, please call 03 9326 3146 and our call centre team will dispatch urgent help!

Fire

If a fire develops, it’s critical that you stay calm and focus on resolving the issue. Call 03 9326 3146 and our team will give you specific advice for your situation. Does your business have a fire escape plan? Create one today and ensure your business is fire ready.

Flood

A hidden risk with flooding is the risk of electric shocks and electrocution. This is because flood water can damage the wiring and electrical installations. It can also corrode electrical connections and dramatically increase your risk of a fire. Contact us for expert help.

Plumbing Damages

Plumbing damages can quickly become an expensive problem if not prevented or repaired. They can lead to damp floors, roof leaks, and mould. The first step is to address the cause of the plumbing damage via a site inspection. Call 03 9326 3146 for a site inspection and a free quote.

Drainage Damages

Most drain systems are over 20 years old, which means they’re vulnerable to cracks and blockages that can create hazards for your property. If you begin to notice unexplained wet patches of wet earth within the property, a damaged drain pipe could be the cause.

Our trade qualified team is the perfect solution. They will rectify the drain issue at the source and deliver a reliable result that will last for years.

Our Emergency Works Process

Our national call centre is here for you 24/7 to help manage any unexpected emergency events for your business. The first step is to call our friendly team on 03 9326 3146.

Next, the team will ask a series of questions to understand which staff member is best suited to help you. Once we complete the emergency repairs, we will send you a detailed report (including photos) for review and insurance purposes.

Please feel free to contact us after the work has been completed if you have any questions about our programmed maintenance services.

Symmetry Commercial - Collins Square - a thankyou

Frequently Asked Questions

What Is An Emergency Repair Service?: An emergency repair service provides maintenance and repairs to a property when there is an immediate risk to people, the environment, property or business operations. Emergency repair occurs in unexpected situations such as fire, flood, storm or gas leak. An emergency repair service will have people on-call to assist when needed - Symmetry Commercial provides a national call centre that is contactable 24/7. The job will include making the site safe, stopping further damage, and undertaking repairs to ensure the facility is operational again.
What Qualifies As An Emergency Repair?: In considering what is classed as an emergency repair, you need to determine whether a situation poses an immediate and serious threat. Examples that qualify as an emergency repair situation include storm, flooding and weather damage. Internal and external fire damage that makes the facility unsafe, and plumbing or drainage issues that are causing an immediate hazard. The types of repair or maintenance requests that are not considered an emergency, are those which don’t pose an immediate threat - such as clogged plumbing or faulty office air conditioning.
What Is The Typical Response Time For Emergency Repair Services?: The time taken to respond to urgent facility issues will vary depending on the nature and severity of the problem. Rest assured, Symmetry Commercial is dedicated to ensuring the safety of your people and property, and minimising downtime for your business. In the case of a repair emergency, the first step is to contact our national call centre, where our team will ask a series of questions to ascertain how we can best help you and in what timeframe.

Emergency Repair Service & Call Centre